Shipping policy
General Information
At HubertPets.com, we are committed to delivering your pet treats promptly and efficiently. We understand that your pets are eager for their treats, and our goal is to ensure you receive our high-quality products quickly and in perfect condition.
Processing Your Order
- Order Processing: Orders are processed within 1-2 business days. Processing times may extend during holidays or due to high demand.
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Confirmation: Once your order is shipped, you will receive a confirmation email with a tracking number so you can follow your treats on their journey to your doorstep.
Domestic Shipping (United States)
- Standard Shipping: Standard Shipping service will use the most economical shipping method and may take 6-10 days in transit depending on your location.
- Expedited Shipping: Expedited shipping is available during checkout. Fees and time in transit are displayed before completing your purchase.
International Shipping
- Customs and Duties: International orders may be subject to customs fees or duties. These fees are the responsibility of the customer and are not included in our shipping charges.
Additional Information
- Packaging: All treats are packaged with care to ensure they arrive in perfect condition.
- Lost or Damaged Items: If your order is lost in transit or arrives damaged, please contact us immediately at help@hubertpet.com. We will work with you to resolve the issue promptly.
Returns and Exchanges
Please refer to our Return Policy for information on returning or exchanging items.
Contact Us
If you have any questions or concerns about your order or our shipping policy, please do not hesitate to contact us at help@hubertpet.com or call us at (888) 278-5663.